Customer Service

Thank you for choosing Circulon!  We are excited that you have chosen our long-lasting non-stick and want to help you get the most out of your new cookware.

1. Before first use, remove all the labels and wash the cookware thoroughly.  Use mild dishwashing detergent and warm water and make sure you dry the cookware thoroughly before storing or using.  It is recommended that paper towel is placed between cookware which may assist in preventing scratches to the surfaces during storage.
2. Remember to Register Your Product before you throw out the packaging so that you can record your barcode.  All our cardboard packaging is made using 100% recycled paper, so please dispose of your packaging thoughtfully once your product is registered with us. 
3. Decide what delicious and nutritious dish you are going to cook with your new cookware and see how easy it is to cook healthy meals with premium quality, non-stick cookware.

How to brown or sear food on medium heat

To brown food, preheat the pan for 1 to 2 minutes on medium to high, then reduce the heat to low to medium as this will spread the heat evenly.  Add the food to the heated pan, just before reducing the temperature.

How to clean non-stick

When you first use one of our non-stick pans, it will work so well (and make clean up so easily) that you may think that all you need to do is wipe it out with a paper towel! 

Though we would love for that to be the case, cleaning your pan thoroughly is really important to prevent a build-up of food over time that can cause damage to your non-stick.  If grease particles are left on the non-stick surface, they can burn when the cookware is next heated, causing stains and scorching to your pan’s interior, reducing the effectiveness of the non-stick surface.

 Follow these simple steps to keep your pan looking beautiful and performing perfectly:

• Carefully wipe off spills which occur during cooking immediately for easier clean up later.
• Always allow cookware to cool down after use and before cleaning, by removing cookware from the heat source and let it cool on a heat resistant surface or trivet.
• Do not pour cold water into hot cookware as it may cause it to warp, or hot liquids to splatter
• Before washing, carefully wipe out any food residue or grease particles with a paper towel.
• Using the Circulon cleaning brush (or a mesh pad specifically labelled as being suitable for nonstick surfaces), wash cookware thoroughly after use with mild dishwashing detergent and hot (not boiling) water to remove all traces of food or grease particles.

I have burnt food onto my cookware

If your cookware has dried or burnt on food deposits that you can’t seem to clean off, try this simple solution to soften food before washing:

• Partially fill the pan with 3 parts water to one part detergent or vinegar
• Bring the pan to the boil.
• Turn off the heat source and set aside for a period to cool.
• Washing the pan with mild dishwashing detergent and hot (not boiling) water using the Circulon cleaning brush or a non-abrasive mesh pad.

 There is a spotted white film on my pan

A spotted white film may form on you cookware which is caused by minerals in water, or from starch in food.

 What cooking utensils should I use?

Wooden or heat resistant nylon cooking utensils are recommended to prevent scratches. To check out our range of Circulon Utensils & Gadgets

 How to avoid damage to your non-stick

Follow these 7 simple steps to avoid some of the common ways your non-stick pan can be damaged:

1. Avoid using continuous high heat and/or overheating the pan as this can cause discolouration and permanently damage your non-stick surface.
2. Do not use steel wool, coarse scouring pads or harsh abrasives to clean cookware.
3. Do not store food in cookware after cooking, particularly when salt has been used as this may cause pitting on the surface. Do not leave utensils in cookware during cooking.
4. Do not use oil sprays on nonstick cookware as the ultra-thin layer of oil will quickly burn onto the nonstick surface when the cookware is heated. To use oil sprays for flavour, lightly spray the food before adding to the preheated cookware.
5. Although minor scratches will not impair the performance of nonstick cookware, the use of sharp metal kitchen utensils such as forks, knives or whisks is not recommended.
6. Do not allow cookware to boil dry and never leave empty cookware on a hot burner.
7. Do not use oven cleaners to clean cookware, as these are not designed for this purpose and will ruin the cookware.

Why is my cookware sticking?

Is food starting to stick to your non-stick?  The loss of non-stickiness on your pan can happen for a variety of reasons.

1. There is a build-up of food on the pan that is preventing the non-stick surface from working

Try a deep-clean of your pan by following the simple steps within the 'Caring for Non-Stick' care instructions.

2. Your pan has been overheated.

You may not have accidentally left your pan on the heat, but continuously cooking on high-heat, rather than medium, can damage the surface of your pan.  Want to learn how to sear on medium? Simply follow the steps within the 'Caring for Non-Stick' care instructions.

3. There is a build-up of oil. 

You don’t need to use oil with your non-stick pans, however some people prefer to use a little oil for flavour.  Oil, grease and fat particles heat up faster than your non-stick pan which can cause scorching and can damage your non-stick surface.  When using oil, follow the simple steps set out in the 'Which Oil would I use if I would like to Flavour my Cooking' care instructions.

Why does my pan look different?

Is your pan starting to lose its lustre?  Is the non-stick, well, starting to stick?

You may have inadvertently overheated your pan, or maybe you went away for the weekend and you came back to a less than pristine pan.  Have a look below at the two examples main causes of pans looking a little different and see if any of these look like yours.

Oil is not needed when using non-stick cookware. However, if you prefer to use oil for flavour, olive or peanut oil is recommended as heavy vegetable oils may leave a residue which may impair the non-stick release system. Allowing your pan to heat up for a few minutes before adding food, and putting oil on the food rather than directly into the pan will help in keeping your pan oil free.

Do not use oil sprays on non-stick cookware as the ultra-thin layer of oil will quickly burn onto the non-stick surface when the cookware is heated. Over a period, the use of oil sprays results in an invisible build up which will impair the non-stick release system.

Use low heat when heating up oils, as oils can quickly overheat and cause a fire.

Knives

Here are some simple tips to keep your knives in great condition:

• Always wash knives separately and do not put them in the washing bowl with other cutlery or crockery to prevent injury
• Before first use and after each use, holding the handle carefully handwash each knife separately in warm soapy water and rinse.
• Do not allow knives to soak for long periods of time and carefully dry knives thoroughly with a clean, soft tea towel before storing them
• Do not use steel wool or harsh abrasives to clean knives.
• Do not immerse knife blocks or sheaths in water.

 Knife Blocks, Sheathes & Storage

Always store knives in a knife block or sheath to protect the cutting edge and prevent personal injury.

When placing knives in the knife block, care should be taken with the blade as this could damage the block and blunt your knives.

To clean your block, use a cloth rinsed in warm water and mild dishwashing detergent to wipe the exterior of the knife block or sheath, then dry with a clean, soft towel.  Please do not use steel wool, coarse scouring pads or harsh abrasives to clean knife blocks or sheaths.

My knives are blunt, what should I do?

A sharp knife is a safe knife. A dull knife requires excessive pressure when cutting which increases the likelihood of injury.

To sharpen, clean your knives thoroughly and use a honing steel or the final stage of a two or three stage sharpener either before or after each use of the knife to hone the blade and maintain the edge 

Stovetop Kettles

Is my stovetop kettle induction suitable?

Only kettles with a magnetic base are suitable for use on induction cooktops To check induction suitability place a magnet on the base, if the magnet adheres, the kettle is suitable for use on induction cooktops.

 Keeping your kettle clean

We recommend that you empty the kettle after each use, wipe the exterior on a regular basis, and dry the inside with a clean cloth.

 If you are in an area with “hard water”, mineral deposits may form on the inside of the kettle. To help treat this:

• Fill the kettle with equal amounts of water and white vinegar.
• Bring to the boil,
• Reduce the heat and simmer for 10 minutes.
• Pour out the water/vinegar solution and rinse well.

 You may also wish to try a proprietary descaler following the manufacturer's guidelines.

 To clean the exterior of the kettle, use a non-abrasive mesh pad or damp cloth rinsed in soapy warm water.  Please do not use steel wool, coarse scouring pads, harsh abrasives or oven cleaner to clean the kettle as these may damage the surface. Stubborn stains may be removed with a soft nylon brush.

Kettles

Before First Use

Carefully unpack your kettle making sure you keep all the packing material until all the parts of the product have been found and the product has been used. We recommend keeping all the packing material in a safe place in case at any time you wish to repack the product for shipping purposes.

To remove any dust that may have accumulated during packing, simply wipe the exterior of the product with a clean, soft, slightly dampened (not wet) cloth, and thoroughly dry. Do not use any

abrasive cleaners as they may scratch the surface.

Care & Cleaning

Be sure the kettle has been allowed to cool, is turned off and DISCONNECTED from the power supply before cleaning.

To clean the exterior of the product (both kettle and cordless base), wipe around the outside with a slightly dampened, but not wet, soft cloth. Remove stubborn spots by using a moistened (not wet) cloth and a mild, non-abrasive cleaner. Avoid the use of scouring pads, harsh detergents, solvents, polish, abrasive or aerosol cleaners as they may damage surfaces of the product. Dry with a clean, soft cloth before storage or reconnecting to the Power Supply.

If you are in an area with “hard water”, mineral deposits may form on the inside of the kettle. To help treat this:

• Half fill the Kettle with normal cold tap water.
• Add 30ml of white vinegar to the water in the Kettle
• Boil the mixture
• Allow to stand for 1 to 2 minutes, then
• Re-boil the mixture.
• Allow to stand for a further 1 to 2 minutes
• Re-boil once more.
• Empty the vinegar mixture and thoroughly rinse several times before normal use.

The use of descalers containing phosphoric acid, sulphamic acid or their equivalents must not be used as they may damage your Kettle.

Cleaning the Filter

It is recommended that your filter (the filter screen is fitted across the inside of the spout of the kettle) is regularly cleaned. To do this:

• Raise the Lid and remove the Filter by lifting the moulded filter from its housing.
• Wash the Filter in warm soapy water.
• Rinse and dry with a clean, soft cloth.
• Insert the Filter back into the housing in the kettle.

We recommend the Product not be used unless the Filter is in place.

Toasters

Before First Use

Carefully unpack your kettle the product making sure you keep all the packing material until all the parts of the Product have been found and the product has been used. We recommend keeping all the packing material in a safe place in case at any time you wish to repack the product for shipping purposes.

To remove any dust that may have accumulated during packing, simply wipe the exterior of the product with a clean, soft, slightly dampened (not wet) cloth, and thoroughly dry. Do not use any abrasive cleaners as they may scratch the surface.

Power Cords

Please do not immerse the product, its flexible cord or the plug in water or any other liquid. Never carry or hang the product by the power cord. Lightly coil the power cord - never wrap the power cord around the product.

Care & Cleaning

Be sure the toaster has been allowed to cool, is turned off and DISCONNECTED from the power supply before cleaning and storage.

Clean the crumb tray after each use to prevent the crumbs causing a fire hazard. To open, slide the crumb tray out of the base, the opposite end to the controls, and wipe away crumbs with a dampened cloth, thoroughly dry and refit the crumb tray.

Important: To avoid heat damage to the bench top, the toaster must not be operated when the Crumb Tray is removed.

To clean the exterior of the product (both kettle and cordless base), wipe around the outside with a slightly dampened, but not wet, soft cloth. Remove stubborn spots by using a moistened (not wet) cloth and a mild, non-abrasive cleaner. Avoid the use of scouring pads, harsh detergents, solvents, polish, abrasive or aerosol cleaners as they may damage surfaces of the product. Dry with a clean, soft cloth before storage or reconnecting to the Power Supply.

Do not clean with metal scouring pads as pieces can break off the pads and touch electrical parts, creating a safety shock hazard.